Pricing & Estimates

• Residential Estimates: All residential quotes are initial estimates. Prices are subject to change at any time up to the completion of service if the home’s condition or the project scope differs from the original request. The cost of all extra or specialized materials and equipment required for a specific task will be added to your final invoice. If you choose for us to use your personal vacuum and/or personal solutions, a $5–$25 credit will be applied to your payment.

• Commercial & B2B Estimates: Commercial pricing is determined by total square footage, facility type, and custom scope of work. Initial estimates provided via our digital intake forms are finalized following a mandatory on-site or virtual walkthrough.

Transparency Policy

You will be notified ahead of time for approval regarding any price changes due to specialized equipment, unexpected facility conditions, or adjusted scopes of work.

Deposit & Payment Terms

• Residential & One-Time Cleans: To secure your scheduled cleaning appointment, a non-refundable 20% deposit is required at the time of booking. This deposit will be applied directly toward the total cost of your service. The remaining 80% balance is due immediately upon completion. We reserve the right to automatically charge the credit card on file for the remaining balance once the service is complete.

• Commercial & B2B Contracts: Commercial billing operates under agreed-upon corporate terms, including Net 30, Bi-Weekly, or Monthly retainer structures as outlined in your service agreement. Accepted payment methods include corporate checks, automated invoice portals, and instant on-site card processing.

Cancellation & Refund Policy

We value your time and reserve a specific time slot exclusively for your facility or home. If you need to cancel or reschedule your service, we require at least 24 hours' notice for residential bookings and 48 hours' notice for commercial contracts.

• Cancellations with Proper Notice: Your deposit or scheduled booking can be fully refunded or transferred to a rescheduled date without penalty.

• Late Cancellations & Lockouts: Cancellations made with less than the required notice (or technician lockouts) will result in the forfeiture of deposits or a standard late-cancellation fee to cover lost time and scheduling disruptions. (Note: Commercial recurring clients benefit from waived emergency last-minute fees as part of our preferred partner agreement).

Partner Perks (Commercial & Business Contracts)

Recurring commercial clients unlock exclusive structural benefits and priority terms designed to keep your operations running seamlessly:

• Preferred Scheduling Spots: Priority placement on our calendar to ensure consistent, reliable maintenance windows.

• Quick Turnaround Times: Accelerated response and service turnaround for tight commercial deadlines or tenant turnovers.

• Waived Emergency Fees: Last-minute emergency service fees are waived for established weekly and bi-weekly commercial maintenance partners.